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Do you have a question?

Then we hopefully already have the answer ready for you. Here you can read all the frequently asked questions our users have had for GLFR. If you have a question you can not find the answer to, please feel free to write to us.

We have divided the questions into categories, so it’s a little easier to search. The categories are listed below, and you can ask a question at the bottom of the page. We are looking forward to hearing from you!

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Getting started

Unfortunately not

Unfortunately, it has not been possible to develop GLFR for Windows Phone yet, but we are asked about it on a regular basis, so maybe there’s hope!

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Your user has been converted

Yes, if you already have a user in the old INGO Course Guide app, you also have a user in GLFR. You can just login, and you are up and running.

To make your experience even better and be prepared for new features, fill out your GLFR profile in the app. You can do this under “Profile” in the main menu.

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Reset directly in the app

If you have forgotten your password, you can reset it directly in the GLFR app. On the login page of the app, there is a button to reset the password. Enter your email in the box and you’ll receive an email with information about how to reset your password.

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Android and iOS

GLFR can be downloaded to Android and iOS on Google Play and App Store, respectively. The app is completely free and you can easily find it by either searching for “GLFR” or opening it directly with the following links.

GLFR on Android

GLFR on iOS

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Navigating in GLFR

Directly on the Home page

GLFR’s Home page is designed to show you all the clubs that are the most relevant to you right now. At the top you will find the club closest to you and the one you have last played. And in the list “Clubs near you” you will find the 10 nearest clubs – so you can find your home club.

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Under Games in the menu

In the main menu, which you open by swiping in from the left, you find the menu item Games. Here you can see a list of all your rounds. Over time, there will also be some general statistics about your rounds on this page – but only after you have played a few rounds of GLFR.

Paused and completed rounds

When you start a new round in GLFR, it is automatically added to your list of rounds, even if you have not finished playing. That way, we ensure that your round is saved, even if your phone, for example, runs out of power. Such rounds are in your Games list as “not completed” and, for example, do not count in your stats.

You can resume, exit or discard rounds by clicking on it and choosing what you want to do from that game’s menu. If you resume the game, you will return directly to the course guide to where you left it and can finish it. If you choose to finish the game, it will count in your statistics and you will no longer be able to resume it.

 

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The clubs you need right now

The featured clubs at the top of GLFR’s Home page will be exactly the clubs you need when you open the app. For example, if you are on-site at a golf club, it will be the first club in the gallery. If not, the club you last played will be there, or your home club, if you have entered it in your profile.

In the case of special golf events at a club near you, those may also be displayed as featured.

All of this to make it as easy as possible for you to find what you need.

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Play with GLFR

No, unfortunately you can’t

Unfortunately, we haven’t managed to make an agreement with Golfbox on direct submission of scorecard yet. Therefore, you still need to submit the scorecard directly to Golfbox if you want your handicap regulated.

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Yes, GLFR works 100% offline

GLFR is designed to work 100% without network connection, so you can use it on even the most remote courses. However, as a complete download of all golf courses’ course guides would take too much of the phone’s memory, you need to download the course guides you want to use in advance. But as soon as you get the little “play” icon in the course guide, you’re good to go.

GPS also works in Flight Mode

Some people prefer not to be disturbed by emails, calls and text messages during the round, and therefore GLFR also works if you set your phone in Flight Mode. All the digital course data is stored locally on your phone after downloading the guide. Your scorecard is also stored on the phone and synchronized with the GLFR server as soon as it’s reconnected. You can also use the built-in distance measurements in Flight Mode, as the GPS is not affected by it and does not require network connection. However, please note that it may take a little longer than usual to get your location if you have no network connection.

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Yes! On most courses at least

When you start a new round in GLFR it will automatically calculate your course handicap, based on the Course and Slope Ratings of the course.

In some cases, we do not have the info from the club, so you have to enter it manually, but in 99% of the cases, we’ve got you covered. If you find a course with missing or wrong data, please let us know, using the form below, and we will update it ASAP.

What about 9 hole courses?

GLFR handles the calculation of your CH based on the number of holes in the course guide automatically. This means that the calculations and added strokes in your scorecard, should be correct no matter how many holes that course guide has. Technically, we calculate your CH as if it was an 18 holes course, divide it with 2, round it off and add those strokes to the 9 holes in your course guide.

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Find the club and select the guide

To download a course guide on your phone so it is ready to be used, you must first find the club. On the club’s “Home” page you can see the list guides they have available. Once you’ve found the guide you want, tap the download icon – a small cloud with an arrow down inside – and it will be saved locally on your phone.

Now you’re ready to play – enjoy!

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Swipe up the (+) button

The scorecard is hiding at the bottom of the screen, below your (+) button. To get it up, simply drag up the (+) button and the scorecard will follow.

To close it again, slide it back into place.

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Register your shots

You register the shots by pressing the round (+) button in the bottom right corner of the app. You decide if you want to do it while playing the hole or if you prefer to register all shots at the when you go from the green to the next tee. Any penalties are recorded the same way.

Open the scorecard

To open the scorecard, pull it up from the bottom of the screen by dragging up on the (+) button. In the scorecard you can see Par and HCP for each hole, as well as the number of extra strokes, how many shots you have registered and how many points you have received on the hole. You can also see how many extra strokes you’ve in total, how many shots you’ve registered on the round and how many points you have.

Editing the scorecard

Once you have opened the scorecard, you can correct the number of shots you have registered if you have entered too many or too few. Use the small (-) or (+) button to adjust your registration.

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Locate (-) button in the scorecard

If you drag up the (+) button, the scorecard will appear, where you can see the details of your round. Here you will also find a (-) button that you can use to take shots off your registration, if you have entered too many.

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Check your phone’s settings

Start by checking that the GPS is active on your phone and that you have “High Precision” turned on. If your phone’s GPS is not enabled, GLFR can not figure out exactly where you are.

Allow GLFR to use your GPS

The first time you use GLFR, you are asked if you want to give the app access to see your location. If you have rejected that or the permission for some other reason has been withdrawn, GLFR can’t display distances, etc. In your phone’s settings you can probably see which services your different apps have access to. Find GLFR in the list and check that it is allowed to use your location. Check the manufacturer’s website of your phone for information on how to do this on your specific phone.

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All your data is saved

Each time you register a stroke in GLFR, your data is stored locally on the phone. This applies to both how many strokes you have registered and how much of the round you have played.

Continue on another phone

If you have a network connection while playing, your round will also be stored on the GLFR server. This means that you can
log in on another device and continue your round if you run out of power or for some reason, you can’t use your regular phone anymore.

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Clubs and courses

Find it under Clubs

If your club is not displayed on the Home page, as either Featured or in the list of the 10 closest to you, you can find lists of all clubs in GLFR under the menu item Clubs. Here you can find them sorted by how far they are from you or in an alphabetical list.

If it still is not there

If your club is still isn’t on the list, then we will do what we can to add it. Write to us at the bottom of this page and we’ll take contact to the club – and remember to add your email, so we can reach you when the club is ready to play!

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Contact us!

We have been through all the Danish clubs as well as we could, but of course, there might be a course that slipped through our net. In Norway, Sweden and Germany, we are continuously adding new courses. Write to us at the bottom of the page, and we’ll look at it as fast as we can. Remember to add your email so we can send you a message when the course is ready.

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Your features are the same

No matter whether you play a Pro or Basic club, you have the same features in the app. You get an updated overview of all the holes, can measure the distance to all the main elements on the course and of course use your scorecard. However, there is a small difference, described below.

Basic clubs

Basic clubs are presented free of charge in GLFR and here you can find the most basic information about the club and the course. The course guide works as always, but as the club is not part of the GLFR cooperation, the course is not kept up to date and the level of detail is not as high as with the Pro clubs.

Pro clubs

At Pro clubs you can expect that little extra service. They are working closely together with GLFR and offer you a lot of additional information. You can, among other things, see great pictures from the club, read the club’s local rules, find their contact info and more. On the actual course you will find that all the details of the course are measured and maintained continuously as the club makes changes to the course.

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Still have a question?

If you have a question that has not been answered above, we would like to hear from you.

Fill out the form to the right and we will come back to you as soon as possible!

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